1. What kind of customs declaration agency company is trustworthy?

When selecting a customs declaration agency, it is essential to focus on four key factors:

• Customs certification qualification
  • China Customs AEO Advanced Certification (with new data security certification requirements added in 2025)
  • Membership of the International Federation of Freight Forwarders Associations (FIATA)
• Industry service experience
  • At least 3 years of practical customs declaration cases for similar products.
  • Special commodities (such as hazardous chemicals, medical devices) require specialized qualifications.
• Global Service Network
  • Direct offices are established at major ports (Port coverage in RCEP member countries by 2025 becomes a new indicator).
  • Stable cooperation mechanism with overseas customs clearance agents
• Risk control system
  • The pre-classification error rate is below 0.5%.
  • The emergency response time for inspection shall not exceed 2 hours.

2. What specific services are included in customs declaration agency?

Professional customs declaration agency services have expanded from basic customs clearance to comprehensive end-to-end solutions:

• Document pre-review services
  • New digital certificate of origin auto-verification feature to be added in 2025
  • Assessment of Invoice Price Reasonableness (In Response to New Customs Valuation Regulations)
• HS Code Intelligent Classification
  • Utilize AI big data to match historical customs clearance data
  • Provide legal provisions and supporting documents for classification reference.
• Customs compliance consulting
  • Dynamic monitoring of export control lists (especially in the semiconductor and biopharmaceutical sectors)
  • Cross-border tax planning scheme formulation

III. How are customs brokerage fees calculated in 2025?

The current pricing model exhibits distinct differentiation characteristics:

• Basic Service Costs
  • General cargo: 500-800 RMB per shipment (including system usage fee)
  • Special regulated goods: starting from 1,200 yuan (e.g., goods exiting bonded areas)
• Additional service fee
  • Expedited Declaration: Base Fee 200%
  • Inspection accompaniment: 300 RMB/hour (including transportation costs)
• Innovative pricing model
  • Annual Compliance Hosting Package: 50,000 - 200,000 RMB/year
  • Customs Data Visualization System Usage Fee: 8,000 RMB per quarter

IV. How does the agency handle customs inspections?

The standard response process for a professional agency includes:

• Real-time warning mechanism
  • Notify the customer of the customs control instruction within 15 minutes.
  • Automatically push historical inspection reports for similar products
• On-site emergency handling
  • Certified customs broker arrives at the inspection site within 30 minutes.
  • Equipped with portable commodity inspection equipment (X-ray imaging system to be added as standard in 2025)
• Suggestions for future improvements
  • Issue the "Inspection and Analysis Report" to clarify the improvement plan.
  • Provide customs classification advance ruling application services

5. How will the 2025 customs policy changes impact agency services?

The three major policy changes this year require agencies to possess:

• Digital customs declaration capability
  • Fully integrate with the Customs "Single Window" 3.0 system
  • The electronic seal management system complies with the GB/T 38540-2025 standard.
• Green clearance services
  • Carbon Emission Data Reporting Module Operation Qualification
  • New energy product classification database support
• Cross-border data compliance
  • Certified by the National Cross-Border Data Flow Security Certification
  • Appoint a dedicated Data Security Officer (DSO)

It is recommended that enterprises, when selecting a customs declaration agent, require the service provider to provide the customs credit records and customer service evaluation reports from the past six months, with particular attention to their successful cases after the implementation of the new policy. For uncertain policy interpretations, they may directly consult the local customs 12360 service hotline or engage a professional law firm for compliance review.